SMU Student Travel Insurance
Insurance Provider: Chubb Insurance Singapore Ltd.
Insurance Broker: Mercer Marsh Benefits
Policy No: 52325208
Policy Period: 1 January 2024 to 30 June 2025
Eligibility
All undergraduates (UGs), Postgraduates (PGPs & PGRs) & Non-Graduating (NGs) students on official global programmes approved by Singapore Management University (SMU).
IMPORTANT:
Student trips that are not sanctioned / not approved by the University OR undertaken purely for personal / leisure purposes i.e. vacation, are NOT covered under the SMU student travel insurance. Student on these personal trips are strongly encouraged to purchase their own personal travel insurance.
Insurance Coverage
- Provides 24-hr cover whilst on SMU-approved global programmes.
- Coverage of up to 365 days inclusive of personal deviation immediately before, during and/or immediately after the SMU-approved global programme. Personal deviation applies up to a maximum total of 60 days. Personal deviation taken within the official period of the SMU-approved global programme does not count towards the cumulative 60 days.
- Covers travel-related incidents, e.g. medical expenses, travel delays, damage/loss of personal belongings etc.
Chubb Student Travel Insurance Policy Schedule of Benefits - View
Chubb Student Travel Insurance Policy Wording - View
Chubb Student Travel Insurance FAQs - View
IMPORTANT:
The countries/regions/ provinces listed below are excluded from insurance coverage (as of 1 Jan 2024).
Submission of Claims
Claims must be submitted together with the relevant supporting documents via the Chubb Claims e-portal at www.chubbclaims.com.sg.
All claims will be reviewed by the insurer and subjected to the policy limits, terms and conditions.
IMPORTANT:
- Claims must be submitted within thirty (30) days of the occurrence of any event/incident.
- Claimant must use their full name as per NRIC/FIN/Passport No. and SMU email in their claims submission and correspondence.
Documents/Information required for claims submission:
- Policy No: 52325208
- Claimant's personal details and contact information
- Scanned/softcopies of supporting documents (where applicable), including but not limited to:
- Hospital bill
- Medical receipt
- Medical report
- Medical certificate
- In-patient discharge summary
- Incident report
- Police report
- Referral letter - Proof of authorised trip, including but not limited to;
- Letter of Approval from SMU
- Email/Notice of confirmation from SMU - Claimant's bank account information (for reimbursement of approved claims)
Policy & Claim Enquiries
Mercer Marsh Benefits Customer Service Consultant
Monday to Friday (excluding public holidays)
8:30am to 5:30pm
Telephone: +65 6797 9613 (Enter Client ID: 2539)
Email: eh&b@mercermarshbenefits.com
Emergency Contact
International SOS (ISOS)
24-hour Assistance Centre: +65 6338 7800 or;
Use the Call Button via the ISOS Assistance Mobile App
(Caller will be connected to the assistance centre closest to the location of the caller)
Request for Certificate of Insurance (COI)
Request for the Certificate of Insurance (COI) from Chubb at sgtravelcoi@chubb.com, using your SMU email address, by providing the following details.
- Policy No.: 52325208
- Name of Policyholder: Singapore Management University
- Name of Traveller (as per passport)
- Passport No.
- Destination (City & Country)
- Period of Trip (Start & End Dates)
Note: COI will require 3 to 5 working days for issuance, from the date of request.
Request for Overseas Letter of Guarantee and Emergency Medical Evacuation & Repatriation
- Contact the 24-hour International SOS (ISOS) Assistance Centre: +65 6338 7800 or;
- Use the Call Button via the ISOS Assistance Mobile App
(Caller will be connected to the assistance centre closest to the location of the caller)